Lucky Giraffle FAQs - where we try to answer | Lucky Giraffle
FAQS

Lucky Giraffle FAQs – where we try to answer all your questions (or at least most of them)

How does a Lucky Giraffle draw work?

It’s easy! Just choose a prize then click on it. Now, you’ll see the full description and a question. If you think you know the correct answer, select it, decide how many tickets you want and press “play”.  It’s as simple as that.

How do I pay?

We accept all major credit and debit cards.

Do you store my card information and is it safe?

Lucky Giraffle has no access to your payment details.

What happens if the draw doesn’t take place?

If for some reason the draw doesn’t take place, we’ll set a new date within 14 days.  If the draw isn’t made then, we will refund your money in full. No questions asked. Lucky Giraffle FAQs

Who exactly is Lucky Giraffle?

We are a limited company registered in the UK, company number 12865069. If you’d like to know more about the directors and our ethos please click on the “About us” link above

Are you regulated?

Lucky Giraffle complies with the UK 2005 Gambling legislation required for prize competition draws.

Whereabouts are you based?

Our registered office is located Murphy Thompson Moore, 3rd Floor, 82, Kings St, Manchester M2 4WQ

How can I contact you?

Just click on the “contact us” link below and message us. You can also mail us at enquiries@luckygiraffle.co.uk. We aim to get back to you within 48hrs (on working days)

How and when does the draw take place?

Our draws take place 20.00 hours every Friday and include all competitions that have concluded the previous week. Winning numbers are selected using the online Google random number generator and a video of the live draw posted up to Lucky Giraffle, Facebook and other social media platforms. To see live draw videos, click on the “live draw” link above

What happens if I win?

You’ll be notified within 7 days of the draw. We aim to get your prize to you within 14 days. When you receive it, we ask you to take a selfie with your prize…  – just to show other players what they’re missing!

Can I swap my prize for cash?

Sorry, no. For legal reasons and to comply with gaming law and card merchants we’re not allowed to offer cash.

What if I can’t answer the questions?

Hmmm.. we shouldn’t tell you this but why not ask Mr. Google?