Lucky Giraffle - Privacy | Lucky Giraffle
PRIVACY

Who are we?

Lucky Giraffle Ltd. You can find us at UK Companies House, reg number 12865069. We are registered for GDPR with the ICO No: ZA909358

What personal data do we collect and why do we collect it?

We may collect the following information:

  • Your name
  • Your e-mail
  • You telephone Number
  • Your address
  • Some financial data so you can buy tickets – but this is not held by us.
  • Maybe a nice mug shot

We may also ask for your address if you’re lucky enough to win a prize.

So, what do we do with your information?

We mainly use it for internal record keeping and tax purposes. We might also use it to communicate with you about competitions you’ve entered, and maybe future competitions.

How about comments?

When you contact us or send in a comment, we collect this data in a comments form. Also, your IP address and browser user agent string to help us prevent spam.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service. The Gravatar Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

What about media?

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. NB: visitors to the website can download and extract any location data from images you put up.

Tell me about e-Commerce

When you visit Lucky Giraffle we may track:

  • Products that take your fancy
  • Your location, IP address and browser type: we use this for purposes like estimating taxes and shipping
  • Shipping address: we ask you to enter this so we can send you your prize.
  • We also use cookies to keep track of your basket contents.

When you buy a ticket, we’ll ask you to provide information such as your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes like

  • Sending you information about your account and order
  • Responding to your requests, including refunds and complaints
  • Processing payments and prevent fraud
  • Setting up your account.
  • Complying with any legal obligations we have, such as calculating taxes
  • Improving our store offerings
  • Sending you marketing messages… if you’d like to receive them.

When you create an account, we store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store your information only as long as we legally need to. For example, we need to store order information for 15 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Tell me about cookies

If you leave a comment you can save your name, email address and website in cookies. This is so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we set a temporary cookie to make sure your browser accepts cookies. This cookie contains no personal data and is binned when you close your browser.

When you log in, we set up some more cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies, a year. If you select “Remember Me”, your login will hang on in there for two weeks. When you log out, the login cookies are removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after a day.

What about embedded content from other websites?

The articles you find on Lucky Giraffle might have embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if you had actually visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

OK… and Analytics & more cookie stuff?

Google, and other advertising and analytics partners track your behaviour on Lucky Giraffle using cookies.

In case you didn’t know a cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user. But the personal information we store about you may be linked to the information stored in and obtained from cookies.

By using Lucky Giraffle, you consent to the use of such cookies and the sharing of data captured by such cookies with Google and our other third-party partners. You can view, delete, or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt-out of the network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser, your opt-out will not be maintained.

I’m a European Economic Area Resident

Great – and welcome! If you live in a country in the European Economic Area (EEA), then under the GDPR and applicable data protection laws, you have the rights, among other things, to access your personal data, have us erase it, and/ or restrict its further processing. If you wish to access or delete your personal data (if any) maintained by us or third- party platforms related to advertising & analytics on the site, contact us If you wish to see a list of the advertising and analytical partners, we work with or change which of those partners track your behaviour using cookies, again, just ask.

Routine Information Collection

All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps, and referring pages. None of this information can personally identify specific visitors to this site. The data is tracked for routine administration and maintenance purposes.

Controlling Your Privacy

The good news is you can change your browser settings to disable cookies. Having said that disabling cookies for every site is not a good idea as it may interfere your entire browsing experience. The best option is to disable or enable cookies on a site by site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms. This list of web browser privacy management links may also be useful.

So what sort of information do we share?

Payment services – for example PayPal & Stripe. Information they collect includes the usual – that is

  • Your name
  • You e-mail
  • Your address
  • Your phone
  • Where you live
  • Unique payment identifier
  • Payment provider identifier

How long do we keep your data?

If you leave a comment, it and its metadata are retained indefinitely.

When you register we store your personal information in your user profile. You can see, edit, or delete this at any time (with the exception of your user name). Website administrators can also see and edit that information. Please note we are registered with the Information commissioner’s office ref number ZA909358 for GDPR

What rights you have over your data?

If you have a Lucky Giraffle account, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.